How to Reach the LAXMI365 Team
The quickest way to get help is live chat, available from the chat icon on every page of the website and the app. You can also send a detailed message through the contact form in the Help section of your account.
Please note that LAXMI365 does not offer WhatsApp support. Anyone claiming to be our agent on WhatsApp or social media and asking for your password or OTP is not us.
Questions We Can Help With
Our team handles account registration, verification documents, deposits and withdrawals via eSewa, Khalti, IME Pay, ConnectIPS and bank transfer, bonus terms, bet settlement and technical issues in the app.
We can also set or adjust responsible gaming limits, apply a time-out or start a self-exclusion on request.
Get a Faster Answer
Have your registered username or phone number ready, and for payment queries include the date, amount in NPR and the transaction ID from your wallet or bank. A screenshot of any error message helps us solve technical problems quickly.
Response times can be longer during busy periods such as big cricket finals or festival promotions, but every message is answered in turn.
Feedback and Complaints
If you are unhappy with how something was handled, tell us through live chat or the contact form and mark it as a complaint. We will review it and reply with an explanation and next steps.
Your suggestions also shape future festival offers and features, so we welcome ideas as much as concerns.